Assessments - 3, GPA: 3.3
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• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV. • Adjust the picture size options on your external device or TV to full screen. The remote control does not work. • Replace the remote control batteries with the poles (+/-) in the right direction. • Clean the sensor’s transmission window on the remote. • Try pointing the remote directly at the TV from 5~6 feet away. ► English Issues Solutions and Explanations The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume. • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user manual for the SAMSUNG TV code. A “Mode Not Supported” message appears. • Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly. There is a plastic smell from the TV. • This smell is normal and will dissipate over time. The TV Signal Information is unavailable in the Self Diagnosis Test menu. • This function is only available with digital channels from an Antenna / RF / Coax connection. A ► English Issues Solutions and Explanations TV is tilted to the right or left side. • Remove the stand base from the TV and reassemble it. There are difficulties assembling the stand base. • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a magnetized screw driver. The Channel menu is grey out (unavailable). • The Channel menu is only available when the TV source is selected. A Your settings are lost after 30 minutes or every time the TV is turned off. English • If the TV is in the Store Demo mode, it will reset audio ► and picture settings every 30 minutes. Change the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. Press the SOURCE button to select TV mode, and go to MENU —^ System —— Plug & Play (Initial setup) — ENTER E. Issues Solutions and Explanations You have intermittent loss of audio or video. • Check the cable connections and reconnect them. • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree connectors. You see small particles when you look closely at the edge of the frame of the TV. • This is part of the product’s design and is not a defect. The PIP menu is not available. • PIP functionality is only available when you are using a HDMI, PC or components source. A ► English A Issues Solutions and Explanations You turned the TV off 45 minutes ago, and it turned on again. • It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst your watching TV. The message “Scramble signal” or “Weak Signal/No Signal” appears. • If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. • If there is s...
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