Assessments - 1, GPA: 5
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. The TV switches off and the red light blinks • Unplug the mains cord, wait a minute and plug it back in. Verify if there is enough space for ventilation. Wait until the Connectivity hub has cooled down. When the TV does not restar t to standby and the blinking occurs again, call our Customer Care. You forgot your code to unlock Child lock • See section 5.7.3 Set code / Change code. Wrong language in the TV menu ? Follow these steps to change the language. ‡ Press Menu I on the remote control. ® Use oe to select the last menu line. O Press .three times. † Press o or oe to select your language. . Press OK. .Press Menu I to quit the menus. TV channels Some TV channels are gone •Verify if the correct channel list is chosen. •A channel could be uninstalled in the Rearrange menu. No digital channels found during installation •Verify if the TV suppor ts DVB-T or DVB-C in your countr y. See the label “Digital TV Countr y Compatibility” on the back of the TV screen. Picture The sound is on, but there is no picture •Verify the contrast or brightness setting in the menu. The TV picture is poor •Verify if the antenna is connected properly. • Non-ear thed audio devices, neon lights, high buildings or mountains can influence the picture quality. Tr y to improve the picture by changing the antenna direction or place devices away from the TV. •Verify if the correct TV system is chosen in the Manual installation menu. • If only a cer tain channel is poor, tr y to fine tune this channel in the Fine tune menu. See section 6.2.3. The picture has poor colour •Verify the colour settings in the Picture menu. Select any of the smar t settings in the Smart settings menu. See section 5.3.1. •Verify the connections and cables of the connected devices. Picture delay when a game console is connected •To prevent picture delay, set the TV in game mode. Press Menu > TV menu > Smar t settings > Game. The TV does not remember my settings when I switch back on •Verify if the TV is set to Home in the TV menu > Setup > Installation > Preferences > Location menu. The picture does not fit the screen, it is too big or too small • Select a more fitting picture format in the Picture format menu. See section 5.3.4 Widescreen picture format. • Name your connected device in the Connections menu to obtain the best signal handling. See section 7.5.1 Naming your devices. The picture position on screen is not correct • Some picture signals from some devices do not fit the screen correctly. You can shift the picture with the cursor keys on the remote control. Verify the signal output of the device. Troubleshooting Sound There is a picture but no sound •Verify the volume is not set to 0. •Verify the sound has not been muted with the ¬ key. •Verify if all cables are connected properly. • If no sound signal is detected, the TV automatically switches off the sound. This is proper operation and is not a malfunction. The sound is poor •Verify if the sound is set to Stereo. •Verify the Equalizer in the Sound menu. • Select any of the Smar t settings in the menu. Sound delay when A HTS-DVD device is connected • See the user manual of the HTS-DVD device to adjust the audio sync delay. If you cannot set A delay, switch off HD Natural Motion in the Picture > Perfect Pixel HD menu. See section 5.3.3 Picture settings. HDMI connections Trouble with devices connected with HDMI • The HDMI - HDCP procedure might take a few seconds before the TV shows the picture from a device. • If the TV does not recognise the device and the screen shows no picture, tr y switching from one device to another and back again to restar t the HDCP procedure. • If sound interruptions occur persistently, see the user manual of the device to verify the output settings. If that does not help, connect an additional audio cable. • If a DVI to HDMI adaptor is used, verify if an additional audio connection is in place to complete the DVI connection. • HDMI with EasyLink does not work -Verify if the connected device suppor ts the HDMI CEC standard. See the user manual that comes with the device. -Verify if the HDMI cable is properly connected. -Verify if Easylink is activated in the Setup, Installation, Preferences menu. -Ensure that your HDMI CEC audio devices are properly set up. See the user manual that comes with your audio device. USB connection The TV does not show the USB device content • Set your device (camera) to ‘Mass Storage Class’ compliant. • The USB device may need specific driver software. Unfor tunately this software cannot be downloaded to your TV. I cannot see my files in the Multimedia menu. • Not all audio and picture files are suppor ted. See section 8 Technical data. Photo and music files do not playback smoothly • The transfer performance of the USB device limits the transfer rate. Personal computer The PC display on my TV is not stable or is not synchronised •Verify if the correct resolution mode is selected on your PC. See section 8 Technical data. I cannot find my PC files ...
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