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HP LeftHand/P4000 Support Resource Guide
NOTE: The information below will be kept up to date at the following link:
www.hp.com/go/P4000Support
Table of Contents
Advice from the HP LeftHand/P4000 Support Experts ....................................................................... 3
Always check firmware, BIOS, and driver versions ....................................................................... 3
Install HP Insight Remote Support ................................................................................................ 3
Sign up to receive Product Alerts and Advisories........................................................................... 3
Support for Demos/Evaluations/Proof of Concepts ........................................................................... 5
Finding Manuals and other Technical Information ............................................................................. 6
HP LeftHand/P4000 Documentation Downloads ........................................................................... 6
Searching the Knowledge Base .................................................................................................. 6
Additional P4000 Technical Documents ....................................................................................... 6
View the HP LeftHand/P4000 Forum ........................................................................................... 6
Sign up for Support Community Forums ....................................................................................... 6
Finding Software and Patches ........................................................................................................ 7
Download the latest SAN/iQ Full Release Version ........................................................................ 7
Miscellaneous Free Software Components and User Documentation ................................................ 7
Previous SAN/iQ Versions, Software Components and User Documentation .................................... 7
www.hp.com/go/P4000Downloads ........................................................................................... 7
Specific Patches for HP LeftHand/P4000 Products ........................................................................ 7
Contracts and Support/Services Offerings ....................................................................................... 8
For Information on Support Offerings .......................................................................................... 8
For Warranty information .......................................................................................................... 8
Support Contract/Service Agreement ID (SAID) Care Pack Assistance ............................................. 8
Viewing Current Support Contracts ............................................................................................. 8
Bundle Serial Numbers vs. Individual Unit Serial Numbers ............................................................. 9
Installation ................................................................................................................................. 10
General Installation Services Information .................................................................................... 10
Purchase Installation Services ................................................................................................... 10
Schedule Installation ................................................................................................................ 10
Installation Escalations ............................................................................................................. 10
Self-Installations ...................................................................................................................... 10
Demo, Evaluation and Proof of Concept Installations ................................................................... 10
Product Training ......................................................................................................................... 11
Available Related Trainings ...................................................................................................... 11
Purchased Training.................................................................................................................. 11
Training seats that came with the product purchase ..................................................................... 11
Help Registering for Training .................................................................................................... 11
Hardware/Software Compatibility ................................................................................................ 12
Licensing ................................................................................................................................... 13
For Product Licensing ............................................................................................................... 13
Locating Entitlement Certificates ................................................................................................ 13
For replacement Entitlement Certificates ..................................................................................... 13
Locating Your HP Sales Order Number ...................................................................................... 13
Webware Help ....................................................................................................................... 13
Licensing Issues ....................................................................................................................... 13
Webware License Owner ........................................................................................................ 14
Deploying the License .............................................................................................................. 14
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