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5 Configuration options for StoreOnce VSA....................................................63
To prepare and add storage using the StoreOnce CLI..................................................................63
To apply the license using StoreOnce CLI commands...................................................................63
To amend the network configuration after deployment.................................................................64
To check the current configuration........................................................................................64
To run the net set wizard.....................................................................................................64
To increase virtual memory for optimal performance....................................................................65
To increase vRAM on VMware............................................................................................65
To increase vRAM on Hyper-V.............................................................................................68
To increase vRAM on Ubuntu KVM.......................................................................................69
6 Software updates on StoreOnce VSA .........................................................71
Software updates from StoreOnce VSA 1.x (software version 3.7.x) to VSA 2.x (software version
3.11.7)...................................................................................................................................71
sftp the upgrade to the software repository on the StoreOnce VSA...........................................71
Run the StoreOnce CLI software update commands................................................................72
To check that update is successful.........................................................................................72
To activate licenses.............................................................................................................72
Upgrading from StoreOnce 3.11.x to StoreOnce 3.12.x.................................................................73
7 Troubleshooting........................................................................................74
Deployment Problems .............................................................................................................75
StoreOnce VSA power-on fails after deployment.....................................................................75
GUI displays blank and ‘system show status’ shows Service Set is unavailable / in a Failed to
Start state.........................................................................................................................75
Storage addition problems ......................................................................................................77
hardware discover storage / hardware prepare storage StoreOnce CLI command fails...............77
Error running system show status..........................................................................................78
Data vdisks not recognized when executing the StoreOnce CLI storage addition commands........78
License alerts and issues..........................................................................................................79
StoreOnce Instant-on license not installed alert.......................................................................79
StoreOnce Instant-on license expired alert.............................................................................79
License addition fails with error “Invalid license configuration”.................................................79
Backup jobs fail with backup target size full error with Storage Report on GUI showing Free Space
and Used Space as 0 GB...................................................................................................80
License addition fails with error “Invalid Device ID”................................................................80
Instant-on license validity or number of days remaining is reduced...........................................80
The VSA powers off after every power-on..............................................................................81
License transfer is required..................................................................................................81
Network problems..................................................................................................................82
Unable to access VSA over the network when default port —eth0 goes down............................82
VLAN Tagging on Hyper-V..................................................................................................82
StoreOnce VSA on Hyper-V losing connectivity frequently........................................................82
StoreOnce VSA hanging in 'Stopping' or 'Stopping-Critical' or 'Paused' state............................83
net set wizard displays 1Gbps as the network adapter type.....................................................83
Poor network performance on StoreOnce VSA on a Windows Server 2012 Hyper-V host with
Broadcom network adapters................................................................................................83
Performance problems.............................................................................................................84
VSA writes and reads are slower in ESXi SAN environments....................................................84
Power issues..........................................................................................................................85
The VSA service set goes down and file system becomes read-only...........................................85
Backup jobs on VTLs fail after power shutdown .....................................................................85
The StoreOnce KVM VSA reboots instead of shutting down on the StoreOnce CLI command,
system shutdown................................................................................................................85
Miscellaneous issues...............................................................................................................87
4
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