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A low whistling sound This noise is produced when the pan is empty. The noise disappears when water or food is added to the pan. A crackling sound This noise occurs in pans which are made from different materials superimposed on one another. It is caused by the vibrations that occur in the adjoining surfaces of the different superimposed materials. The noise comes from the pan. The amount of food and cooking method can vary noise intensity. A high-pitched whistling sound This noise is produced mainly in pans made from different materials superimposed on one another, and it occurs when such pans are heated at maximum power on two hotplates at the same time. The whistling disappears or becomes fainter as soon as the power level is lowered. Noise from the fan For proper use of the electronic system, the temperature of the hob must be controlled. To do this, the hob has a fan which turns on when a high temperature is detected. The fan may also work by inertia after the hob has been switched off, if the temperature detected is still too high. The noises described are normal, they are part of induction heating technology and not a sign of malfunction. After-sales service Our after-sales service is there for you if your appliance should need to be repaired. We are committed fo find the best solution also in order to avoid an unnecessary call-out. E number and FD number: Please quote the E number (product number) and the FD number (production number) of your appliance when contacting the after-sales service. The rating plate bearing these numbers can be found on the appliance certificate. Please note that a visit from an after-sales service engineer is not free of charge, even during the warranty period. Please find the contact data of all countries in the enclosed customer service list. To book an engineer visit and product advice GB 0844 8928979 Calls from a BT landline will be charged at up to 3 pence per minute. A call set-up fee of up to 6 pence may apply. IE 01450 2655 0.03 € per minute at peak. Off peak 0.0088 € per minute. Rely on the professionalism of the manufacturer. You can therefore be sure that the repair is carried out by trained service technicians who carry original spare parts for your appliances. Tested dishes This table has been prepared for assessment institutions to provide controls for our appliances. The data in the table refers to our Schulte-Ufer cookware accessories (4 piece cookware set for the HEZ 390042 induction hob) with the following measurements: ¦ Saucepan O 16 cm, 1.2 l for hotplates of O 14.5 cm ¦ Pot O 16 cm, 1.7 l for hotplates of O 14.5 cm ¦ Pot O 22 cm, 4.2 l for hotplates of O 18 cm ¦ Frying pan O 24 cm, for hotplates of O 18 cm Preheating Cooking Tested dishes Hotplate Power level Time (Min:S) Cover Power level Cover Melting chocolate Cookware: saucepan O 14.5 cm ---1 - 1. No Chocolate coating (e.g. Dr. Oetker brand, dark 55%, 150 g.) Heating lentil stew and keeping it heated Cookware: Pot Initial temperature 20 °C Lentil stew* Amount 450 g. Amount: 800 g. O 14.5 cm O 18 cm 9 9 1:30 without stirring 2:30 without stirring Yes Yes 1. 1. Yes Yes Canned lentil stew, e.g. Erasco lentils with chorizo Amount 500 g. O 14.5 cm 9 1:30 stir after approx. 1:00 Yes 1. Yes Amount 1 kg. O 18 cm 9 2:30 stir after approx. 1:00 Yes 1. Yes Making bechamel sauce Cookware: Saucepan Milk temperature: 7 °C Ingredients: 40 g of butter, 40 g of flour, 0.5 l of O 14.5 cm milk (3.5% fat) and a pinch of salt 1. Melt butter, mix in flour and salt and heat 1 approx. 3:00 Noeverything together 2. Add milk and bring the sauce to a boil, stirring 7 approx. 5:20 Nocontinuously 3. Keep the bechamel sauce at a boil for two 1 No more minutes, stirring continuously *Recipe according to DIN 44550 ***Recipe according to DIN EN 60350-2 Preheating Cooking Tested dishes Hotplate Power level Time (Min:S) Cover Power level Cover Cooking rice pudding Cookware: Pot Milk temperature: 7 °C Heat milk until it begins to bubble. Change the recommended heating level and add rice, sugar and salt to the milk Ingredients: 190 g. of short-grain rice, 23 g. of sugar, 750 ml. of milk (3.5% fat) and a pinch of O 14.5 cm 2 stir after salt 8. approx. 6:30 No approx. Yes Ingredients: 250 g. of short-grain rice, 30 g. of sugar, 1 l. of milk (3.5% fat) and a pinch of salt O 18 cm 10:00 Cooking rice* Cookware: Pot Water temperature 20 °C Ingredients: 125 g of short-grain rice, 300 g of water and a pinch of salt Ingredients: 250 g of short-grain rice, 600 g of water and a pinch of salt Pan-frying pork sirloin O 14.5 cm O 18 cm 9 9 approx. 2:30 approx. 2:30 Yes Yes 2 2. Yes Yes Cookware: Frying pan Sirloin initial temperature: 7 °C 2 pieces of sirloin (total weight approx. 200 g, 1 cm thick) O 18 cm 9 1:30 No 7 No Frying crepes** Cookware: Frying pan 55 ml of crepe batter O 18 cm 9 1:30 No 7 No Frying frozen potato chips Cookware: Pot Ingredients: 1.8 kg of sunflower oil, for cooking: 200 g of frozen potato chips (e.g. McCain 123 Frites O...
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