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Installation could be the problem: Your hood was designed to SMOKE/STEAM/ meet specific ducting requirements. If your duct length exceeds ODORS ADEQUATELY the manufacturer's requirements, hood performance will suffer. Air-flow will also be reduced if the house duct work is too small or there are too many elbows in the system. Contact your installer or builder. 2. Obstruction in duct work could be the problem: Make sure nothing is blocking the vent (bird nests or kinks in the duct work). 3. Damper blade may not be opening. Make sure the tape is removed from the damper blades and that it swings open freely. 4. Damper blade on Wall or Roof Cap may not be opening. Contact your builder so they can make sure the damper swings open freely. 5. Dirty filters/baffles - Make sure filters (and all hood surfaces) are kept clean of grease and dirt. 6. Check to be sure the filter is clean: If replacing the filter does not correct the problem, call for service. The Problem Solver Professional Range Hood PROBLEM POSSIBLE CAUSE Questions? Use this problem solver! THE HALOGEN/ HEAT LAMP DOES NOT WORK • The lamp or socket may be defective or a wire could be disconnected. 1. Do some trouble-shooting by removing the lamp and place it in the socket of a lamp that does work (the heat lamp will fit in the halogen socket for the purpose of checking it). Does it work now? If no, the lamp is defective. If your hood is still in-warranty, call GE service and ask them to mail out a new lamp. State clearly whether you need the halogen or the heat lamp. Lamps on this product are covered by warranty and are cataloged. If the hood is no longer covered by warranty, reference the Care and Cleaning section of this manual to see lamp requirements. Lamps can be purchased at home building stores, specialty lighting stores or through GE Parts. Reference the defective lamp for information as well. 2. If you placed the lamp in a working socket and it does illuminate, the original socket may be defective or a wire may be disconnected. Call GE for service. PART IS MISSING/ • In the unlikely event that a part would be missing, damaged or DAMAGED/ defective, we can serve you, the consumer, quickly by mailing these DEFECTIVE parts to you. We have identified several easy-to-install parts. These include: Lamps, lamp bezels, filters, baffles, grease trays, knobs, utensil rods, Owner's Manual and Installation Instructions. Call GE service and carefully describe your model number and the part you need. The model number is located inside the hood chassis, behind the filter/baffle. DUCT COVER IS • The duct cover is not included with the hood. It must be purchased MISSING as an accessory. – 6. duct cover for use with a 30. or 36. hood–order kit #ZX36DC6 – 12. duct cover for use with a 30. or 36. hood–order kit #ZX36DC12 – 6. duct cover for use with a 48. hood–order kit #ZX48DC6 – 12. duct cover that works with a 48. hood–order kit #ZX48DC12 Call GE Parts. See Consumer Service page in this manual for a list of phone numbers. INSTALLATION • We provide a 10. round, vertical duct transition. This part can PART IS MISSING/ be mailed out to the hood installer if it is in some way unusable. DAMAGED/ All other duct transitions, elbows, etc must be purchased locally. DEFECTIVE We can also mail out many other parts that come with the hood to your installer. Call GE Service. See Consumer Service page in this manual for a list of phone numbers. Ask them to mail the parts only—no service call required. Consumer Services With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from GE, we’ll be there. All you have to do is call—toll-free! GE Answer Center® 800.626.2000 In-Home Repair Service 800.444.1845 Whatever your question about any Monogram major appliance, GE Answer Center® information service is available to help. Your call—and your question—will be answered promptly and courteously. And you can call any time. GE Answer...
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