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During recording, the date/time does not display. You cannot record a photo image. Set your camcorder to the recording mode. ..page 26 There is not enough free space to record on the storage media. Check if memory card is not inserted or write-protect tab is set to lock. The estimated recording time may vary depending on content and features used. When you record an object that moves fast, the actual recording time may be shortened. There is no more free space for recording on the storage media. Back up important files on your PC and format the storage media or delete the unnecessary files. If you make recordings or delete files frequently, the performance of the storage media deteriorates. If this occurs, format the storage media again. If you use a memory card with low writing speed, the camcorder automatically stops recording videos and a corresponding message appears on the LCD screen. This is not a malfunction. This is not a malfunction. “Date/Time Display” is set to “Off”. Set the “Date/Time Display” to On. ..page 68 Set your camcorder to the photo recording mode. ..page 26 Release the lock on the write-protection tab of the memory card if any. The storage media is full. Use a new memory card or format the storage media. ..page 77 Or remove unnecessary images. ..page 58 Troubleshooting Recording Symptom Explanation/Solution Symptom Explanation/Solution You don’t hear the shutter sound when you record a photo image. You don’t hear the beep sound. There is a time difference between the point where you press the Recording start/stop button and the point where the recorded video starts/stops. Horizontal stripes appear on the images. Set “Shutter Sound” to “ON”. When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Shutter Sound is not available. Set “Beep Sound” to “ON”. Beep sound is temporally off while recording videos. When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Beep Sound is not available. On your camcorder, there may be a slight time delay between the point when you press the Recording start/stop button and the actual point where the recorded video starts/ stops. This is not an error. This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction. Storage Media Memory card functions do not operate. Image cannot be deleted. You cannot format the memory card. The data file name is not indicated correctly. Insert a memory card into your camcorder properly. ..page 30 If you use a memory card formatted on a computer, format it again directly on your camcorder. ..page 77 Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if any. ..page 31 You cannot delete a protected images. Release protection of the image using the Protect function. ..page 59 Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if any. ..page 31 The memory card is not supported on your camcorder or card has some problems. The file may be corrupted. The file format is not supported by your camcorder. Only the file name is displayed if the directory structure complies with the international standard. Troubleshooting Adjusting the image during recording Symptom Explanation/Solution Focus does not adjust automatically. Image’s colour balance is not natural. A subject passing quickly through the frame appears distorted Playback on your camcorder • Set “Focus” to “Auto”. (Video recording mode only) ..page 53 • The recording conditions are not suitable for auto focus. Adjust the focus manually. (Video recording mode only) ..page 53 • The lens is dusty on the surface. Clean the lens and check the focus. • Recording is being made in a dark location. Use a light to brighten the area. • The white balance is incorrect. Set the proper “White Balance”. ..page 50 • This is called the focal plane phenomenon. This is not a malfunction. Because of the way the image device (CMOS sensor) reads out video signals, a subject passing through a frame rapidly may appear to bend, depending on the recording conditions. Symptom Explanation/Solution Playback (playback/pause) function does not work. Photo images stored on a storage media are not displayed in the actual size. Playback is interrupted unexpectedly. Playback on other devices (TV, etc.) • Image files recorded using another device may not play back on your camcorder. • Check memory card compatibility. ..page 31 • Photo images recorded on other devices may not appear in their actual size. This is not an error. • Check if the AC power adaptor or battery back is properly connected and secure. Symptom Explanation/Solution You cannot view the image on or hear the sound from the connected device. The image appears distorted on a TV. You cannot view the image on or hear the sound from a TV connected using the HDMI cable. • Make sure that the connection cable is connected to the proper jack. • This phenomenon is caused by connecting to ...
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