Assessments - 5, GPA: 4.4
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Problems Try the suggested solutions to the common problems listed below. USB driver installation not proceeding well (Windows) Uninstall the driver (p. 75) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 11). Windows/ Appendices Add New Hardware Wizard or New Hardware Found (Windows 2000) Wizard displays when the camera is connected to the computer with an interface cable. Click [Cancel] to close the window. Temporarily disconnect the camera from the computer. Next, read Start by Checking This on the previous page and resolve the problem. Images won’t download into a TWAIN-compliant program (Camera and computer connected via interface cable (Windows 2000, Windows 98 SE)). Click the [Finish] button in the Camera Control Window to close it. Cannot download images or shoot remotely. (For cameras connected to the computer via an interface cable: only cameras supporting Hi-Speed USB 2.0). The problem may be resolved by lowering the transmission speed for data by following the procedures below. Solution: Hold the MENU button on the camera down and press the (Print/Share) button and FUNC./SET button simultaneously. In the displayed screen, select [B] and press the FUNC./SET button. Camera not detected, Events dialog won’t display or images will not download to the computer (when camera is connected to the computer via an interface cable). Cause 1: There is a problem with one of the items in the Start by Checking This section (p. 78). Solution: Resolve the problem. Cause 2: The USB driver is not installed (Windows only). Solution: Install it with the procedures in Installing the Software and USB Driver (p. 11). Cause 3: The USB driver is not correctly installed (Windows only). Solution: Uninstall the driver (p. 75) before reinstalling it with the procedures in Installing the Software and USB Driver (p. 11). Windows/ Appendices Cause 4: The camera may have been recognized as another device under the following circumstances (Windows only). • The camera was connected to the computer before the USB driver was installed. • The [Scanners and Cameras] icon or the [Scanners and Cameras] folder cannot be found in the [Control Panel] or the [Printers and Other Hardware] window. • Your camera model name, [Canon Camera] or a camera icon does not display in the [Scanners and Cameras Properties] dialog or the [Scanners and Cameras] folder. Solution 1: Start with the following procedures. Install the USB driver with the procedures in Installing the Software and USB Driver (p. 11). Then connect the camera to the computer with the interface cable and prepare it to transfer data. If the USB driver is already installed, uninstall it first and then reinstall it. Solution 2: If the problem is not resolved with the procedures in Solution 1, continue by implementing the following procedures. The specific steps are explained below. 1. Check to see if the camera is being recognized as an “other” device. 2. Delete the driver and the setup information files if it is being recognized as an “other” device. 3. Reinstall the driver. This section explains the specific steps for each operating system. Windows XP and Windows 2000 Users of Windows XP and Windows 2000 must first log in as an Administrator (computer system administrator) to delete a driver. Check to see if the camera is being recognized as an “other” device and delete the driver if it is. 1. Windows XP: Click the [Start] menu, followed by [Control Panel], [Performance and Maintenance] and [System]. Windows 2000: Click the [Start] menu and select [Settings] and [Control Panel]. Double-click the [System] icon. 2. Click the [Hardware] tab, followed by [Device Manager]. Windows/ Appendices 3. Click the symbol beside the [Other devices] and/or [Imaging devices] category. Your camera model name or [Canon Camera] will display in these categories if it is being recognized as an “other” device. There are other potential reasons for the problem if the “Other devices” or “Imaging devices” categories do not appear or your camera model name or [Canon Camera] does not appear. Proceed to Step 6, temporarily quit the procedures and investigate the other potential causes. 4. Select your camera model name or [Canon Camera], right-click and select [Delete]. 5. Click [OK] in the confirmation dialog. Delete all instances of your camera model name or [Canon Camera] if it appears in one or more places in the [Other devices] or [Imaging devices] categories. 6. Close the System Properties window. Step 7 and above are not required for Windows XP. Delete the setup information files 7. Double-click the [My Computer] icon on the desktop, followed by the [C:] drive, [WINNT] folder and [inf] folder. Windows/ Appendices If the [inf] Folder Is Not Visible in the [WINNT] Folder Use the following procedures to show all files and folders. 1. Open the [WINNT] folder. 2. Click the [Tools] menu and select [Folder Options]. 3. Click the [View] tab. 4. In the [Files and Folders] cate...
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