Assessments - 3, GPA: 3
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NOTICE: Do not remove the anode rod from the water heater’s tank, except for inspection and/or replacement, as operation with the anode rod removed will greatly shorten the life of the glass lined tank and will exclude warranty coverage. 20 Anode Rod This water heater is equipped with an anode rod designed to prolong the life of the glass lined tank. The anode rod is slowly consumed, thereby eliminating or minimizing corrosion of the glass lined tank. Water sometimes contains a high sulfate and/or mineral content and together with cathodic protection process can produce a hydrogen sulfide, or rotten egg odor in the heated water. Chlorination of the water supply should minimize the problem. Before you call for service… Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs. Moisture from the products . This is normal and will disappear in time. Excessive of combustion condensing condensation can cause pilot outage. on the tank surface. Flue or combustion air inlet . Remove obstruction or debris from flue or openings are restricted. combustion air inlet openings on jacket. Pilot orifice clogged. . The pilot should be cleaned or replaced by a qualified service technician. Pilot tube pinched or . The pilot should be cleaned, repaired or replaced by a clogged. qualified service technician. Thermocouple defective. . The thermocouple should be replaced by a qualified service technician. Safety magnet defective. . The gas control (thermostat) should be replaced by a qualified service technician. Gas control (thermostat)’s . The gas control (thermostat) should be replaced by a single use gas shut-off qualified service technician. device has opened. Combustion Shutoff Device . The combustion shutoff device should be replaced Tripped. by a qualified service technician Problem Possible Causes What To Do Condensation This usually happens when . This is normal. After the water in the tank warms a new water heater is up the condensation will disappear. If, however, the filled for the first time. condition persists, examine the piping and fittings for possible leaks. An undersized water . Use a water heater size that meets the requirements heater will cause of your needs. condensation. Yellow flame Scale on top of the burner. . Call a qualified service technician to remove scale. or soot Not enough combustion or . Proper operation of the water heater requires air for ventilation air supplied to combustion and ventilation. See the Combustion and the water heater location. Ventilation Air information in the “Installing The Water Heater” section of this manual. Unable to light Air in gas line. . Contact a qualified service technician to purge the air the pilot from the gas line. Gas Cock Knob not . See the “Lighting The Water Heater” section of this correctly positioned. manual. Pilot does not stay Loose thermocouple. . The connection at the gas control (thermostat) should lit when the RED be tightened by a qualified service technician. button is released ! CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (gas control (thermostat)), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel. 21 Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Customer Service Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions Before you call for service… Troubleshooting Tips Problem Possible Causes What To Do Rumbling noise Scale and sediment . Clean tank. in tank. Relief valve Pressure build up . This is an unacceptable condition and must be producing popping caused by thermal corrected. Contact the water supplier or plumbing noise or draining expansion to a contractor on how to correct this. Do not plug the closed system. relief valve outlet. Not enough or Water usage may have . Wait for the water heater to recover after an abnormal no hot water exceeded the capacity demand. of the water heater. Low gas pressure. . Check gas supply pressure and manifold pressure. The pilot may be out. . Check the pilot. If necessary, relight using the instructions in the “Lighting The Water Heater” section of this manual. The gas control (thermostat) . See the “Water Temperature Setting of The Water may be set too low. Heater” section of this manual. Leaking or open hot water . Make sure all faucets are closed. faucets. Combustion Shutoff System . Contact a qualified service technician. tripped. Water is too hot The gas control (thermostat) . See the “Water Temperature Setting of The Water is set ...
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