Is the softener's transformer plugged into a "live", grounded wall outlet, and the power cable fastened securely to the controller? 5. Is the valve drain hose free of kinks and sharp bends, and not elevated more than 8 ft. above the floor? 6. Is there salt in the storage tank? 7. Is the brine tubing connected? Brine tubing connects to nozzle/venturi and brine valve assembly. 8. Press the SELECT button twice to display the hardness setting. Make sure it is correct for the household's water supply. Perform a hardness test of the untreated incoming water and compare with the hardness setting. Also test a soft water sample to verify if a problem exists. Press the SELECT button several more times to return to present time display. Questions? Call the I