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After checking according to the chapter entitled "Rectifying minor faults yourself", additional help can be requested by calling the Thermador Customer Interaction Center, 1-800-735-4328 (toll-free), from anywhere in the USA. In Canada contact your Thermador customer service or call 1-800-735-4328. Note down the following information about your fridge- freezer so that you have it ready and can be better assisted if you require help or customer service. Dealer’s name: Address: Telephone number: Purchase date: Model number: FD Nr.: Serial number Type Warranty The limited warranty from BSH Home Appliances in this limited product guarantee applies only to the Thermador fridge-freezers (the “Product”) which you, as first purchaser have bought, if the product: (1) was purchased for normal (not commercial) use in the household and was always and exclusively used for normal household purposes; (2) was purchased as a new appliance in a shop (not as an exhibit, “as is” or as a return) and not for resale or for commercial use; and (3) was purchased in the United States or Canada and has never left the country in which it was originally purchased.The warranties listed here apply only to the first purchaser of the product and are not transferable. Remember to return your registration card; although it is not required for services within the scope of the warranty, it provides Thermador with the best means of contacting you in the unlikely event of a safety warning or a product recall. Period of validity of the warranty: Thermador guarantees that the product is free of material and production faults for a period of 365 days from the date of purchase.This period starts on the day of purchase and will not be postponed, suspended, extended or replaced for any reason. Repair/ replacement as exclusive remedy: During this warranty period Thermador or one of its authorized customer service providers will repair your product free of charge (subject to certain restrictions listed here) if it turns out that your product has a material or production fault. If an appropriate number of attempts have been made to repair your product, Thermador will replace your product (later models may be made available to you for an additional fee at the sole discretion of Thermador). All removed parts and components are the property of Thermador at its sole discretion. For the purpose of this warranty all replaced and/or repaired parts will receive the identity of the original parts, and this warranty will not be extended with regard to these parts. Thermador’s sole liability and responsibility, based on this warranty, consists of repairing the factory-defective product involving a customer service provider authorized by Thermador during normal business hours. For reasons of safety and with regard to damage, Thermador strongly recommends that you do not attempt to repair the product yourself or have it repaired by a non-authorized customer service; en-us Thermador is not liable for repairs or work performed by a non-authorized customer service. If you decide to have the product repaired by somebody other than an authorized customer service, THIS WARRANTY WILL BE AUTOMATICALLY VOIDED. Authorized customer service providers are those persons or companies which have been specially trained on Thermador products and which, in the opinion of Thermador, have an excellent reputation concerning their customer service and their technical skills (note: these are independent persons/companies, there are no agents, partners, subsidiary companies or representatives of Thermador). Irrespective of this, Thermador accepts no liability or responsibility for the product if it is in a remote location (more than 160 km from an authorized customer service) or in an inaccessible, dangerous, threatening or insidious place, in such surroundings or such an environment; in such a case Thermador would, if you so wish, bear the costs for labor and materials as well as for transportation to the nearest authorized customer service, but you would have to bear the costs for transportation or other extra charges of the customer service company if the latter has already expressed its willingness to accept the order. Extension of the limited warranty: Thermador also offers the following, limited warranties: ¦ 2-year limited warranty: Thermador will repair or replace all components which have proven material or production faults (without labor costs). ¦ 5-year limited warranty on electronics: Thermador will repair or replace all microprocessors or PCBs which have proven material or production faults (without labor costs). ¦ Lifetime warranty against rusting of stainless steel parts: Thermador will repair or replace all components which have proven material or production faults (without labor costs). Expired warranty: Thermador is neither legally nor in any other way obliged to make concessions of any kind after the warranty period has elapsed, this also applies to repairs, pro-rata char...
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