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Introduction The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone. 1Getting Started Basic Operation The basic operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows: 2Answering Calls 3Making Calls Advanced Operation The chapters that describe the advanced features of the DXP, DXP Plus, and FX Series systems are as follows: 4Advanced Call Handling 5Nonverbal Messaging 6Programming 7Other Features In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant. 8Attendant Features Following the advanced feature descriptions are two reference tables that provide a summary and reference of features. Appendix AQuick Reference Guide Appendix BDisplay Abbreviations Also, tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary. Finally, an index completes the reference section. Appendix CSpeakerphone Characteristics Appendix DGlossary Appendix EFeature Networking Support Index What is an Attendant? The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the proper person or department within the system. In addition to call control, the attendant controls system-wide operating features such as night transfer (of ringing) and the system clock. Additionally, the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users. The system provides two fixed attendant positions at default (stations 1 and 2, intercom 1001 and 1002); however, installers can assign any or all stations (up to 96 total) as attendant stations if they wish. Installers can also assign up to four DSS/BLF consoles to each attendant position where needed. In addition to the many installer- enabled feature buttons that the system can make available at any station, the system provides the attendant position with several special purpose installer-enabled feature buttons to enhance call processing. These special purpose buttons are described in Chapter 8. The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support. Notes 1. GETTING STARTED Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows: • Setting Up Your Speakerphone • Understanding the Basic Functions • Your Speakerphone’s Buttons • Your Speakerphone’s Display Lights • Understanding What the Rings Mean After setting up your individual station, you are ready to begin your duties as the system attendant. Chapter 8, Attendant Features, contains instructions on station and line enabling, station naming, and other system level actions that you should accomplish to effectively begin operation of your Comdial digital system. 1.1 Setting Up Your Speakerphone When your new speakerphone arrives, Impact 8024 LCD Speakerphone the system installer unpacks your speakerphone and connects the line to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features. 1.1.1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include: • For the microphone to best detect your voice, speak within three feet of it and face the speakerphone. • Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment. • Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. If you are using an Impact SCS model, your telephone has an adjustable pedestal...
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