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, The player is in pause mode or in slow play mode. , The player is in fast forward or fast reverse mode. If you experience any of the following difficulties while using the player, use this troubleshooting guide to help remedy the problem before requesting repairs. Should any problem persist, consult your nearest Sony dealer. Power The power is not turned on. , Check that the AC power adaptor is connected securely (page 10). , Check that the battery pack is attached securely (page 10). , Check that the battery pack is sufficiently charged (page 11). The battery pack cannot be charged. , You cannot charge the battery pack when power is turned on. Set the OPERATE switch to “OFF” (page 10). Picture There is no picture/picture noise appears. , The disc is dirty or flawed (page 29). , The brightness is set at minimum. Adjust the brightness of the LCD (page 20). , When “USB” or “Line In” is displayed, press INPUT SELECT repeatedly to select the disc mode (page 7). The black points appear and the red, blue, green points remain on the LCD. , This is a structural property of the LCD and not malfunction. The sound volume is low. , The sound volume is low on some DVDs. The sound volume may improve if you set “Audio DRC” in “Audio Setup” to “TV Mode” (page 22). Operation Nothing happens when buttons are pressed. , The HOLD switch is set in the direction of the arrow (page 6). Additional The disc does not play. , If the disc is turned over, a “No Disc” or “Cannot play this disc.” message appears. Insert the disc with the playback side facing down (page 15). , The disc is not set until it clicks (page 15). , The disc that cannot be played is inserted. Check the region code matches the player, and that the disc has been finalised (page 30). , When “USB” or “Line In” is displayed, press INPUT SELECT repeatedly to select the disc mode (page 7). , Parental Control has been set. Change the setting (page 23). , Moisture has condensed inside the player (page 27). The player starts and stops playing the disc automatically. , The disc features an auto playback function. , While playing discs with an auto pause signal, the player stops playback at the auto pause signal. ,continued 25GB The disc does not start playing from the beginning. , Repeat Play or Random Play is selected (page 16). , Resume play has taken effect (page 16). , The Playlist of the created disc is automatically played. To play original titles, press TOP MENU to set “Original” (page 8). Playback may take time to start. , Playback may take time to start in DVD (VR mode). Playback freezes. , When the playback layer of a DVD+R DL/-R DL disc changes, playback may freeze. The subtitles disappear. , When you change playback speed, or skip scenes during playback, the subtitles may disappear temporarily. “ ” appears and the player does not function according to the button pressed. , Depending on the disc, you may not be able to perform certain operations. Refer to the operating instructions supplied with the disc. “Copyright Lock” appears and the screen turns blue when playing a DVD (VR mode) disc. , Images taken from digital broadcasts, etc., may contain copy protection signals, such as complete copy protection signals, single copy signals, and restriction-free signals. When images that contain copy protection signals are played, a blue screen may appear instead of the images. It may take a while when looking for playable images. (For player that cannot play images that contain a copy protection only.) C/c does not work on menu display. , Depending on the disc, you may not be able to use C/c on the player for the disc menu. In this case, use C/c on the remote. The remote does not function. , Batteries in the remote are weak. , There are obstacles between the remote and the player. , The distance between the remote and the player is too far. , The remote is not pointed at the remote sensor on the player. , Direct sunlight or strong illumination is striking the remote sensor. , When the AUDIO/SUBTITLE/ANGLE buttons do not work, select and operate it from the DVD menu. The MP3, JPEG, or video file cannot be played (page 31). , The file format does not conform. , The extension does not conform. , The file is damaged. , The file size is too large. , When the selected file is not supported, “Data Error” appears and the file will not be played. , Because of the compression technology used for DivX/MPEG-4 video files, playback may take time to start. The file or album names are not displayed correctly. , The player can only display numbers and alphabet. Other characters are displayed as “*” (page 31). 26GB The player does not operate properly or the power does not turn off. , When static electricity, etc., causes the player to operate abnormally, set the OPERATE switch to “OFF” and disconnect the adaptor and remove the battery pack. Hookup There is no picture or sound on the connected equipment. , Re-connect the connecting cord securely (page 14). , The connecting cord is dama...