If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. Make sure ECM is on (see on page 46). • Errors Occur Frequently While Sending Cause Action The telephone lines may be in poor condition, or you may have a bad connection. Lower the transmission speed (see on page 47). • Receiving Problems • Cannot Receive a Document Automatically Cause Action The fax may not be set to receive automatically. For the fax to receive documents automatically, the receive mode must be set to , , , or (see page 33). If you have set , check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see page 35). The fax may have a document stored in memory. Print out any documents stored in memory (see page 39). An error may have occurred during reception. • Check the LCD for an error message (see page 73). • Print the ACTIVITY REPORT and check for an error (see page 48). The Rear Tray may be empty. Make sure paper is loaded in the Rear Tray (see your setup sheet or page 22). The telephone line may not be connected properly. Make sure all line connections are secure (see your setup sheet). The machine is under maintenance. / The machine is sending a fax. / The machine is printing another document. Cancel sending, printing, or maintenance as soon as possible. • The Fax Does Not Switch Automatically Between Telephone and Fax Reception Cause Action The fax may not be set to switch automatically between telephone and fax reception. For the fax to switch automatically, the receive mode must be set to , , or (see page 33). If you have set , check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded (see page 35). The fax may have a document stored in memory. Print out any documents stored in memory (see page 39). An error may have occurred during reception. • Check the LCD for an error message (see page 73). • Print the ACTIVITY REPORT and check for an error (see page 48). The Rear Tray may be empty. Make sure paper is loaded in the Rear Tray (see your setup sheet or page 22). The sending fax machine may not send the CNG signal that tells the fax that the incoming signal is a fax. Some fax machines cannot send the CNG signal that tells your fax the incoming call is from a fax machine. In such cases, you will have to receive the document manually (see page 35). Troubleshooting • Cannot Receive a Document Manually Cause Action You may have disconnected the call by pressing [Start/Copy] or dialing the remote receiving ID after hanging up. Always press [Start/Copy] or dial the remote receiving ID before hanging up the Handset, otherwise you will disconnect the call (see page 35). The remote receiving ID may be incorrect. Make sure you dialed the correct remote receiving ID (see page 35). • Print Quality is Poor Cause Action You may not be using the correct type of paper. Make sure you load paper that meets the paper requirements for the fax (see page 21). The FINE cartridge print head may need cleaning. Clean the FINE cartridge print head if necessary (see page 54). The sending fax machine may not be functioning properly. The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly. Error Correction Mode (ECM) may be disabled. Make sure ECM is on (see on page 46). • Fax Does Not Print Cause Action The FINE Cartridge may not be installed properly. • Make sure the FINE Cartridge is installed properly (see your setup sheet or page 50). • Be sure to remove the protective tape from the FINE Cartridge before you install it (see your setup sheet or page 50). The FINE Cartridge print head may need cleaning. Clean the FINE Cartridge print head if necessary (see page 54). The FINE Cartridge may need to be replaced. Determine if the problem is with the FINE Cartridge and replace if necessary (see page 50). A document may be set. Make sure a document is not set. The machine is under maintenance. / The machine is sending a fax. / The machine is printing another document. Cancel sending, printing, or maintenance as soon as possible. • Fax Images Print Blotched or Uneven Cause Action The telephone lines may be in poor condition, or you may have a bad connection. • Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. • Lower the reception speed (see on page 47). The sending fax machine may not be functioning properly. The sending fax machine usually determines the quality of the document. Call the sender and have them make sure their fax machine is functioning properly...
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