Assessments - 4, GPA: 3.3
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Airflow switch hose or stove attachment pipes for hose are blocked. Unhook air hose from the air switch and blow through it. If air flows freely, the hose and tube are fine. If air will not flow throw the hose, use a wire coat hanger to clear the blockage. 2. The air inlet, burnpot, interior combustion air chambers, combustion blower, or exhaust pipe are blocked with ash or foreign material. Follow all cleaning procedures in the maintenance section of the owner’s manual. 3. The firebox is not properly sealed. Make sure the door is closed and that the gasket is in good shape. If the ash door has a latch, make sure the ash door is properly latched and the gasket is sealing good. If the stove has just a small hole for the ashes to fall through under the burnpot, make sure the slider plate is in place to seal off the firebox floor. 4. Vent pipe is incorrectly installed. Check to make sure vent pipe installation meets criteria in owner’s manual. 5. The airflow switch wire connections are bad. Check the connectors that attach the gray wires to the air switch. 6. The gray wires are pulled loose at the Molex connector on the wiring harness. Check to see if the gray wires are loose at the Molex connector. 7. Combustion blower failure. With the stove on, check to see if the combustion blower is running. If it is not, you will need to check for power going to the combustion blower. It should be a full current. If there is power, the blower is bad. If there is not, see #8. 8. Control board not sending power to combustion blower. If there is no current going to the combustion blower, check all wire connections. If all wires are properly connected, you have a bad control board. 9. Control board not sending power to air switch. There should be a 5-volt current (approximately) going to the air switch after the stove has been on for 30 seconds. 10. Air switch has failed (very rare). To test the air switch, you will need to disconnect the air hose from the body of the stove. With the other end still attached to the air switch, very gently suck on the loose end of the hose (you may want to remove the hose entirely off the stove and the air switch first and make sure it is clear). If you hear a click, the air switch is working. BE CAREFUL TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH. TROUBLESHOOTING GUIDE24 TROUBLESHOOTING GUIDE24 STOVE SHUTS OFF AND THE # 3 LIGHT FLASHES Possible Causes: Possible Remedies: (Unplug stove first when possible) 1. The hopper is out of pellets. Refill the hopper. 2. The air damper is too far open for a low feed setting. If burning on the low setting, you may need to close the damper all the way (push the knob in so it touches the side of the stove). 3. The burnpot is not pushed completely to the rear of the firebox. Make sure that the air intake collar on the burnpot is touching the rear wall of the firebox. 4. The burnpot holes are blocked. Remove the burnpot and thoroughly clean it. 5. The air inlet, the interior chambers, or exhaust system has a partial blockage. Follow all cleaning procedures in the maintenance section of the owner’s manual. 6. The auger shaft is jammed. Start by emptying the hopper. Then remove the auger motor by removing the auger pin. Remove the auger shaft inspection plate in the hopper so that you can see the auger shaft. Gently lift the auger shaft straight up so that the end of the auger shaft comes up out of the bottom auger bushing. Next, remove the two nuts that hold the top auger biscuit in. Then rotate the bottom end of the auger shaft up towards you until you can lift the shaft out of the stove. After you have removed the shaft, inspect it for bent flights, burrs, or broken welds. Remove any foreign material that might have caused the jam. Also, check the auger tube for signs of damage such as burrs, rough spots, or grooves cut into the metal that could have caused a jam. 7. The auger motor has failed. Remove the auger motor from the auger shaft and try to run the unit. If the motor will turn the shaft is jammed on something. If the motor will not turn, the motor is bad. 8. The Proof of Fire (POF) thermodisk has malfunctioned. Temporarily bypass the POF thermodisk by disconnecting the two brown wires and connecting them with a short piece of wire. Then plug the stove back in. If the stove comes on and works, you need to replace the POF thermodisk. This is for testing only. DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut off and if the fire went out the auger will continue to feed pellets until the hopper is empty if you leave the POF thermodisk bypassed. 9. The high limit thermodisk has tripped or is defective. Wait for the stove to cool for about 30 - 45 minutes. It should now function normally. If not use the owner’s manual to locate the high limit thermodisk. To test if the thermodisk is bad, you can bypass it as described previously for the POF thermodisk. 10. The fuse on the control board has blown. Remove the control board. On the back there ...
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