Assessments - 5, GPA: 3.6
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Portions © IBM Corp. 2005. 1 Strategy for replacing FRUs for CTO, CMV, and GAV products Product definition Dynamic Configure To Order (CTO) This provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, PC Entitlement Warehouse (PEW), eSupport, and the HMM will include these products as the 4-digit machine type (MT) and 3-digit model, where model = ’CTO’ (Example: 8129-CTO). Custom Model Variant (CMV) This is a unique configuration that has been negotiated between Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 8129-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. v The machine type model (MTM) portion of the machine label is the 4-digit MT and 3-digit model, where model = ’CTO’ (Example: 8129-CTO). The PRODUCT ID portion of the machine label is the 4-digit MT and 3-digit CMV model (Example: 8129-W15). v The PEW record is the 4-digit MT and 3-digit model, where model = ’CTO’ (Example: 8129-CTO). v eSupport will show both the CTO and CMV machine type models (Example: 8129-CTO and 8129-W15 will be found on the eSupport site.) v The HMM will have the 4-digit MT and 3-digit CTO model only (Example: 8129-CTO). Again, CMVs are custom models and are not found in the HMM. General Announce Variant (GAV) This is a standard model (fixed configuration). GAVs are announced and offered to all customers. The MTM portion of the machine label is a 4-digit MT and 3-digit model, where model = a “fixed model number”, not ’CTO’ (Example: 8129-F1U). Also, PEW, eSupport, and the HMM will list these products under the same fixed model number. FRU Identification for CTO, CMV, and GAV products There are three information resources to identify which FRUs are used to support CTO, CMV, and GAV products. These sources are PEW, eSupport, and the HMM. Using PEW v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CTO, CMV and GAV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, All CTO and CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = ’CTO’ (Example: 8129-CTO). GAVs are loaded in PEW under the 4-digit MT and 3-digit model, where model = a “fixed model number”, not ’CTO’ (Example: 8129-F1U). v PEW can be accessed as follows: 1. Point your browser to 2. Under PEW Home, click Machine Lookup. 3. Under Machine Lookup, click Warranty Information. 2 Hardware Maintenance Manual 4. Under Warranty Information, type the MT and Serial number and click Submit. The list of key commodities is returned in the PEW record under Component Information. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under System Details. v Authorized Lenovo Business Partners can access Eclaim at the following Web site: eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: v To view the key commodities: 1. Click Parts information. 2. Under Parts information, click Parts lookup. 3. Under Parts lookup, type the model type and serial number; then click Continue. The key commodities are returned in the eSupport record under Parts shipped with your system. For the remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs for a machine type: 1. Point your browser to 2. Type the machine type (Example: 8129) in the Use Quick Path field; then click Go. 3. Under Browse by product, click Continue. 4. Under Important information, click Parts information. 5. In the Refine results field, select Service parts; then click the entry for your machine type. The list of service parts by description, with applicable machine type model and FRU part number is displayed. Using the HMM v Use the HMM as a back-up to PEW and eSupport to view the complete list of FRU part numbers at the MT Model level. Important information about replacing RoHS compliant FRUs RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo pro...
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