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Safe Mode
When you start the server in Safe mode, Windows loads a minimal set of drivers and services. Use Safe
mode when you have to identify and resolve problems that are caused by faulty drivers, programs, or
services that start automatically. If the servers starts in Safe mode but not in normal mode, the system
may have a conflict with the hardware settings or the resources. There may be incompatibilities with
programs, services, or drivers, or there may be registry damage. In Safe mode, you can disable or
remove a program, service, or device driver that prevents the server from starting.
To start the server in Safe mode:
1. Click Start > Shutdown > Restart, and then click OK.
2. When prompted to select the operating system to start, press F8 (GUI console) or Esc 8 (headless
console).
3. Use the arrow keys to select Safe Mode, and then press Enter.
4. If you are running other operating systems on the server, select Microsoft Windows Server 2003 from
the list, and then press Enter.
If the server does not start in safe mode, try starting it with the Recovery Console (see “Recovery
Console” on page 8). If you still cannot start the computer, look for possible hardware problems, such as
defective devices, installation problems, cabling problems, or connector problems. Remove any newly
added hardware, and then restart the server.
If the server does start in safe mode, use the following tools to troubleshoot the problem:
• Use Event Viewer: The event logs in Event Viewer may help you identify and diagnose the cause of
the startup problem. To launch the Event Viewer, click Start > Administrative Tools >Event Viewer. In
the Event Viewer, click the System log or the Application log to view the events recorded in the logs.
• Use System Information: The System Information tool displays a comprehensive view of the
computer's hardware, the system components, and the software environment. Use this tool to help
identify possible problem devices and device conflicts. To launch System Information, click Start >
Run > Open: msinfo32, and then click OK. Look for problem devices or device conflicts.
• View the Safe Mode Boot Log File: This log file is located in the %SystemRoot% folder (by default, this
is the Windows folder). The log file lists devices and services that load (and do not load) when you
start the computer in Safe mode. You can use a text editor to open and view the log file. Use the list
of drivers and services that did not load at startup to help identify the possible cause of the startup
problem.
• Use Device Manager: Device Manager displays a graphical view of the hardware that is installed on
your computer. Use this tool to resolve any possible device conflicts or to identify incompatible
devices that may be the cause of the startup problem. To launch Device Manager, click Start > right-
click My Computer > Manage. Expand System Tools and then select Device Manager.
If you identify a problem device, driver, or service, disable the device, uninstall the driver, or stop the
service and then restart the server in normal mode. Contact the component manufacturer for support.
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