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When calling DESA International, have ready • your name and address • model and serial numbers of your log set • how log set was malfunctioning • type of gas used (propane/LP or natural gas) • purchase date Usually, we will ask you to return the part to the factory. PARTS NOT UNDER WARRANTY Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International at 1-866-672-6040 for referral information. When calling DESA International, have ready • model number of your log set • the replacement part number ACCESSORIES Purchase these log set accessories from your local dealer. If they can not supply these accessories, call DESA International at 1-866-672-6040 for referral information. You can also write to the address listed on the back page of this manual. ASH BED MATERIAL (Vermiculite) - GA9750A (Not Shown) For all models. Carton of 6. GLOWING EMBERS - GA9950A (Not Shown) For all models. Use for firebox decoration only. SILICA SAND - GA9850A (Not Shown) For all models. Use for firebox decoration only. Carton of 6. LAVA ROCK - GA6067A (Not Shown) For all models. Use for firebox decoration only. DECORATIVE ASH BED CONTROL COVER CDABKA (Not Shown) An attractive way to cover control knob and piezo ignitor. 18" ORNAMENTAL GRATE ENHANCER GA9350A (Not Shown) For 18" models only. Additional decoration for front grate. 24" ORNAMENTAL GRATE ENHANCER GA9360A (Not Shown) For 24" models only. Additional decoration for front grate. 30" ORNAMENTAL GRATE ENHANCER GA9370A (Not Shown) For 30" models only. Additional decoration for front grate. For more information, visit more information, visit 901268-01D OWNER'S REGISTRATION FORM In order to provide better customer service for this and future purchases, we recommend that you register your product with us. You can register online at If access to our website is not available to you, please complete this Owner’s Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information: Brand: (Comfort Glow, Vanguard, etc.) Model: (EFP33PR, VTGH33NR, etc.) Date Purchased: Note:Keep receipt for warranty verification. Serial Number: 7 or 9 digit number located on product or identification tag. First Name: Last Name: Address: City: State: Zip: Country: Home Phone: ( ) - E-Mail: Please answer the following questions to register your product with DESA International: 1. Where will the product be used? . Living/Family Room . Office/Warehouse . Utility Shed/Outbuilding . Garage . Bedroom . Bathroom . Other 2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? . Yes . No 3. Who selected the product? . Male . Female . Both 4. What is the population of your area? . Under 10,000 . 10,000 to 25,000 . 25,000 to 50,000 . 50,000 to 100,000 . 100,000 to 250,000 . Over 250,000 5. What is your primary source of heat? . Propane (LP Gas) . Fuel Oil . Wood . Natural Gas . Electric . Other 6. How was the product installed? . Professional Installer . Self . Other 7. Cost of product excluding sales tax? $___________________ 8. Cost to install product? $____________________ 9. Type of store where product was purchased? . Hardware . Propane Dealer . Natural Gas/Utility Co. . Home Center/Builder’s Supply . Fireplace or Hearth Shop . Farm Store . Other 10. What motivated you to buy this product? . Sudden Cold Weather . Replace Older Model . D.I.Y. Home Project . Emergency Back-Up Heat . Heater was on Sale . Energy Savings/High Efficiency . Construction Project . Other 11. How did you learn about this product brand? . Advertising . Relative or Friend . Store Display . Other ________________________ 12. Level of Education of Purchaser: . Some High School . Completed High School . Completed College . Completed Graduate School 13. Age of Purchaser: . Under 20 . 20 - 29 . 30 - 39 . 40 - 49 . 50 - 59 . 60 or Over 14. Buyer’s ...

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