Assessments - 4, GPA: 3.8
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No Check... Yes No For Instruction, Go To... 1 Did a startup page print out? If not, wait until the communication comes online. Examine the protocol settings that print out on the startup page. Are they correct? Next Step • • Set up the proper protocols. 2 Print out a configuration page. Make sure there are not any discrepancies or inconsistencies between the current network settings and your network environment. Change the network settings, if necessary. Use the Find Computer utility from your Windows computer to locate this equipment by its device name. Can you find this equipment? Next Step • • Set up the proper protocol if required. Once you find this equipment, configure the port that it is mapped correctly to the device. 3 Can you locate other computers that are in the same network as this equipment? Next Step• • Check the network settings on the client computer to make sure they are compatible with the network settings on this equipment. 4 Check link LED activity on the hub and/or NIC of this equipment and the client machine. Do the hardware components appear to be functioning properly? Next Step• • Contact your TOSHIBA service representative. Troubleshooting at Network Printing Setups 43 5 APPENDIX 5 APPENDIX No Check... Yes No For Instruction, Go To... 5 Make sure that the device name for this equipment is unique and verify that the WINS and/or DNS server database are not causing potential naming conflicts with the network settings on this equipment. If necessary, change the network settings on this equipment. After the communication comes back online, can you see this equipment in the network? Next Step • • Set up the NetBIOS name of the device correctly. 6 If the network environment is using complex subnet or supernet structures, is the IP address used by this equipment within the network structures range of valid addresses? End • Please contact your local network support specialist for further assistance. Cannot discover this equipment Problem description This equipment is discovered automatically using SNMP. When Address Book Viewer cannot automatically discover this equipment over the network, the most likely cause is the limitations of the protocols on the supporting computers. In some cases, you need to add or update network components. The following checklist helps you identify the source of the error ad directs you to where you can find more information about solving it. No Check... Yes No For Instruction, Go To... 1 Is the SNMP enabled on this equipment? Is “public” is specify for the Read Community? Is “private” is specify for the Read Write Community? Next Step • • Enable the SNMP (MIB) and confirm the Read Community and Read Write Community setting. 2 Confirm that the protocol suite installed on the client computer has been updated with the latest software for the given operating system. If your network only supports the IPX/SPX protocol, make sure that the most current version of Novell Client software is installed. Next Step • • See the vendor’s Web site for information about product updates and technical supports. 44 Troubleshooting at Network Printing Setups No Check... Yes No For Instruction, Go To... 3 Print a NIC Configuration page from this equipment. Does this equipment support the same protocol as the network? Next Step • • Configure the proper protocol. 4 Change the protocol settings from TopAccess, if necessary, and reboot the equipment for the changes to take effect. Repeat step 2. Was the device discovered? Next Step • • 5 Check the NIC Configuration page. Are the IP Address and subnet mask settings correct? Next Step • • Set up the TCP/IP settings correctly. 6 Check the router to make sure it is not filtering out this equipment packets. Is the router processing equipment packets correctly? Next Step • • Adjust the router settings. 7 Can another computer within the same network segment discover this equipment? Next Step• • Refer to the following section to troubleshoot the condition. .. P.39 “Network setting checklists” 8 Check the NIC Configuration page. Is the Unit Serial Number part of the device name? Next Step • • Contact your service representative. 9 Check link activities on the port being used by this equipment and the integrity of the network cable, hub, or switch that connects this equipment to the network. Replace any network components that you can tell or suspect are faulty. End • Troubleshooting at Network Printing Setups 45 5 APPENDIX 5 APPENDIX Cannot ping this equipment Problem description You can check if this equipment is correctly connected to a network by executing a ping command from a computer. If this equipment does not respond when you ping it, there is a problem either with the network configuration or with device operation. The following checklist helps you identify the source of the error and directs you where you can find more information about solving it. No Check... Yes No For Instruction, Go To... 1 Confirm that the TCP/IP protocol suite is...