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Printer The paper source For many software selects print selection in the applications, the paper source media from printer properties selection is found under the the wrong may be incorrect. Paper tab within the printer paper properties. Select the correct source. paper source. See the Software Section. Paper does not feed into the printer. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. Check that the adjustable guides are set correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets printer specifications. Print job is The job may be Reduce the complexity of the extremely very complex. page(s) or try adjusting the slow. print quality settings. To adjust the print quality settings, reduce the resolution. If you have set the resolution to 1200 dpi (Best), change it to 600 dpi (Normal). See the Software Section. Change the port setting to the USB or network port to improve print speed. Your printer prints A4-sized paper at 28 ppm and letter- sized paper at 30 ppm. Print job is The computer Simplify the page layout and extremely may have remove any unnecessary slow. insufficient graphics from the document. (Continued) random-access memory (RAM). Condition Possible cause Suggested solutions Half the page is blank. The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document. The page orientation setting may be incorrect. Change the page orientation in your application. See the Software Section. The paper size Ensure that the paper size in and the paper the printer driver settings size settings do matches the paper in the tray. not match. Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use. The paper keeps jamming. There is too much paper in the tray. Remove excess paper from the tray. If printing on special print media, use the manual tray. An incorrect type Use only paper that meets of paper is being printer specifications. used. If printing on special print media, use the manual tray. There may be debris inside the printer. Open the front cover and remove the debris. The printer prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect and reconnect the printer cable. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your printer is selected. The software application is malfunctioning. Try printing a job from another application. If you are under the DOS environment, the font setting for your machine may be set incorrectly. Change the font setting. See page 1.6. 9.6
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