Assessments - 4, GPA: 3.5
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• Replace log(s) if broken or chipped (dime-sized or larger). 111487-01D TROUBLESHOOTING WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater. CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. OBSERVED PROBLEM POSSIBLE CAUSE REMEDY When ignitor button is pressed, 1. Ignitor electrode not con1. Reconnect ignitor cable there is no spark at ODS/pilot nected to ignitor cable2. Ignitor cable pinched or 2. Free ignitor cable if pinched wet by any metal or tubing. Keep ignitor cable dry3. Broken ignitor cable3. Replace ignitor cable4. Bad piezo ignitor4. Replace piezo ignitor 5. Ignitor electrode broken5. Replace pilot assembly6. Ignitor electrode positioned 6. Replace pilot assembly wrong When ignitor button is pressed, 1. Gas supply turned off or equip1. Turn on gas supply or open there is spark at ODS/pilot but ment shutoff valve closed equipment shutoff valveno ignition 2. Control knob not in PILOT 2. Turn control knob to PILOT positionposition3. Control knob not pressed in3. Press in control knob while in while in PILOT positionPILOT position4. Air in gas lines when installed 4. Continue holding down control knob. Repeat igniting operation until air is removed 5. ODS/pilot is clogged 5. Clean ODS/pilot (see Cleaning and Maintenance, page 14) orreplace ODS/pilot assembly6. Gas regulator setting is not 6. Replace gas control correct 7. Depleted gas supply (pro7. Contact local propane/LP gas pane/LP only) company ODS/pilot lights but flame goes 1. Control knob not fully 1. Press in control knob fully out when control knob is repressed inleased 2. Control knob not pressed in 2. After ODS/pilot lights, keep con- long enoughtrol knob pressed in 30 seconds3. Equipment shutoff valve not 3. Fully open equipment shutoff fully openvalve 4. Pilot flame not touching4. A) Contact local natural or thermocouple, which allowspropane/LP gas company thermocouple to cool, causing pilot flame to go out. ThisB) Clean ODS/pilot (see problem could be caused byCleaning and Maintenance, one or both of the following:page 14) or replace ODS/pilot A) Low gas pressureassemblyB) Dirty or partially clogged ODS/pilot5. Thermocouple connection 5. Hand tighten until snug, then loose at control valve tighten 1/4 turn more6. Thermocouple damaged6. Replace pilot assembly7. Control valve damaged 7. Replace control valve 111487-01D TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Burner does not light after ODS/1. Burner orifice clogged 1. Clean burner (see Cleaning pilot is lit and Maintenance, page 14) or replace burner orifice 2. Inlet gas pressure is too low 2. Contact local natural or pro- pane/LP gas company Delayed ignition burner 1. Manifold pressure is too low 1. Contact local natural or pro- pane/LP gas company 2. Burner orifice clogged 2. Clean burner (see Cleaning and Maintenance, page 14) or replace burner orifice Burner backfiring during com-1. Burner orifice is clogged or 1. Clean burner (see Cleaning bustion damaged and Maintenance, page 14) or replace burner orifice 2. Damaged burner 2. Replace damaged burner 3. Gas regulator defective 3. Replace gas control Slight smoke or odor during initial1. Not enough air 1. Check burner for dirt and operation debris. If found, clean burner (see Cleaning and Maintenance, page 14) 2. Gas regulator defective 2. Replace gas control 3. Residues from manufacturing 3. Problem will stop after a few processes and logs curing hours of operation Moisture/condensation noticed 1. Not enough combustion/ven-1. Refer to Air for Combustion on windows tilation air and Ventilation requirements (page 5) Heaterproducesawhistlingnoise 1. Turning control knob to HI 1. TurncontrolknobtoLOpositionwhen burner is lit position when burner is coldand let warm up for a minute 2. Air in gas line 2. Operate burner until air is removed from line. Have gas line checked by local natural or propane/LP gas company 3. Air passageways on heater 3. Observe minimum installation blocked clearances (see page 8) 4. Dirty or partially clogged 4. Clean burner (see Cleaning burner orifice and Maintenance, page 14) or replace burner orifice Dark residue on logs or inside of fireplace 1. Improper log placement 2. Drafts or other air currents affecting flame pattern 3. Air holes at burner inlet blocked 4. Burner flame holes blocked 1. Properly locate logs (see Installing Log Set, page 12) 2. Eliminate source of drafts around heater 3. Clean out air holes at burner inlet. Periodically repeat as needed 4. Remove blockage White powder residue forming 1. When heated, vapors from 1. Turn heater off when using within burner box or on adjacent furniture polish, wax, carpet furniture polish, wax, carpet walls or furniture cleaners, etc. may turn into cleaners or similar products white powder residue 111487-01D www.d...
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