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Limited Warranty
PANASONIC CONSUMER ELECTRONICS COMPANY,
PANASONIC SALES COMPANY, DIVISION OF MATSUSHITA
DIVISION OF MATSUSHITA ELECTRIC
ELECTRIC OF PUERTO RICO, INC.,
CORPORATION OF AMERICA
AVE. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park,
One Panasonic Way Secaucus, New Jersey 07094
Carolina, Puerto Rico 00985
Panasonic/Quasar Video Products
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company
or Panasonic Sales Company (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished
parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.
Product
Parts
Labor
Service
Contact Number
One (1) Year (except CCD
Ninety (90) Days
Camcorder
Image Sensor)
Carry-In or Mail-In
1-800-211-PANA(7262)
CCD Image Sensor - 6 (Six) Months
Ninety (90) Days
DVD/VCR Deck,
One (1) Year
Ninety (90) Days
Carry-In or Mail-In
1-800-211-PANA(7262)
A/V Mixer
TV/VCR, TV/DVD, One (1) Year (except CRT)
Ninety (90) Days
Carry-In: 21” CRT and Smaller
TV/DVD/VCR
In-Home or Carry-In: 22”
1-800-211-PANA(7262)
Combination
CRT - Two (2) Years
Ninety (90) Days
CRT and Larger
TV/HDR
One (1) Year (except CRT)
Ninety (90) Days
In-Home or Carry-In
1-888-843-9788
Combination
CRT - Two (2) Years
Ninety (90) Days
Rechargeable
Batteries
(in exchange for
Ten (10) Days
Not Applicable
Carry-In or Mail-In
1-800-211-PANA(7262)
defective item)
Tape
(in exchange for
Five (5) Days
Not Applicable
Carry-In or Mail-In
1-800-211-PANA(7262)
defective item)
Memory Cards (in
exchange for
Ninety (90) Days
Not Applicable
Carry-In or Mail-In
1-800-211-PANA(7262)
defective item)
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for
parts. You must carry-in or mail-in your product or arrange for in-home service, as applicable, during the warranty period. If non-
rechargeable batteries are included, they are not warranted. This warranty only applies to products purchased and serviced in the
United States or Puerto Rico. This warranty is extended only to the original purchaser of a new product which was not sold “as is”.
A purchase receipt or other proof of the original purchase date is required for warranty service.
Carry-In, Mail-in or In-Home Service
For Carry-In, Mail-In or In-Home Service (as applicable) in the United States call toll free contact number listed above or visit
Panasonic Web Site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)-768-2910.
In-Home service, if applicable, requires clear, complete and easy access to the product by the authorized servicer and does not
include removal or re-installation of an installed product. It is possible that certain in-home repairs will not be completed in-home,
but will require that the product, or parts of the product, be removed for shop diagnosis and/or repair and then returned.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear
or cosmetic damage, nor does it cover markings or retained images on the picture tube resulting from viewing fixed images
(including, among other things, letterbox pictures on standard 4:3 screen TV’s, or non-expanded standard 4:3 pictures on wide
screen TV’s, or onscreen data in a stationary and fixed location). The warranty ALSO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from
accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of
consumer controls, improper maintenance, power line surge, lightning damage, modification, or commercial use (such as in a hotel,
office, restaurant, or other business), rental use of the product, service by anyone other than a Factory Servicenter or other
Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE
WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time, cost of
having someone remove or re-install an installed unit if applicable, or travel to and from the servicer, loss of media or images, data or
other memory or recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied
warranty lasts, so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem with this
product develops during or after the warranty period, you may contact your dealer or Servicenter. If the problem is not handled to
your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE (INCLUDING COST OF AN IN-HOME SERVICE CALL, WHERE APPLICABLE) WHICH ARE NOT
COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
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For assistance, please call : 1-800-211-PANA(7262) or send e-mail to : consumerproducts@panasonic.com
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