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Federal Communications Commission (FCC) Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if no installed and used in accordance with the instruction manual, may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense. Security As a customer of new telecommunications equipment, you should be aware of the significant and growing problem of theft of long distance services by third parties, known commonly as “toll fraud.” It is particularly important that you understand and take appropriate steps to deal with this crime because under applicable tariffs, you will be responsible for payment of associated toll charges. AT&T cannot be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud. Toll fraud can occur despite the preventative efforts of network providers and equipment manufacturers. Toll fraud is a potential risk for any customer with telecommunications equipment having one or more of the following features: (1) remote access, (2) automated attendant, (3) voice mail, (4) remote administration and maintenance, and (5) call forwarding (remote). This is not a product or design defect, but a risk associated with equipment having one or more of the features described above. If your new telecommunications equipment possesses any of these features, please consult the relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or contact your AT&T dealer for further details. Trademarks MERLIN is a registered trademark of American Telephone & Telegraph Corporation. CLASSIC MAIL is a trademark of American Telephone & Telegraph Corporation. Warranty AT&T provides limited warranty to this product. Refer to the “AT&T Limited Warranty and Limitation of Liability” in Appendix E of the CLASSIC MAIL System Reference Guide. Ordering Information The order number for this book is 585-321-101. To order additional books, call 1-800-432-6600 in the U. S., 1-800-2551242 in Canada, and from other countries, call 1-317-322-6646 or send Fax to 1-317-322-6699. Support Telephone Numbers In the U. S., AT&T provides a toll-free customer helpline 24 hours a day. In the U. S., call the AT&T Helpline at 1-800-6282888 or your Authorized Dealer if you need assistance when installing, programming, or using your system. For assistance outside the U. S., contact your local AT&T authorized representative. Table of Contents Preface 5 1. Before you Begin 7 Know Your Phone 7 Commonly Used Keys 10 Know Your Mailbox 10 Getting Into the CLASSIC MAIL System 12 2. Your Mailbox 15 First-Time Use 15 Recording a Greeting 19 Switching a Greeting 21 3. Your Messages 23 Letting CLASSIC MAIL Answer Your Calls 2 3 Knowing when You Have Messages 2 3 Listening to Your Messages 2 6 Handling your Messages 28 Deleting and Undeleting a Message 29 Replying to a Message 30 Forwarding a Copy of a Message 32 Listening to Envelope Information 33 Sending a Message 34 Special Delivery Options 35 Group Lists 36 4. Off-Site Message Alert 39 How Off-Site Message Alert Works 3 9 Setting Up Off-Site Alert to a Phone 4 4 Setting Up Off-Site Message Alert to a Pager 4 5 Turning Off-Site Message Alert On or Off 4 6 Setting the Number of Attempts 4 7 Determining How Often You're Alerted 4 8 Reviewing the Settings for Off-Site Message Alert 4 9 5. Transferring Calls Into the CLASSIC MAIL System 51 Transferring Outside Callers 5 1 Merlin 1030/3070 Transfer Procedures for Attendants 5 4 Merlin 1030/3070 Transfer Procedures for Non-Attendants 5 7 Preface To streamline your telephone communication, your company has just installed a new round-the-clock voice messaging system, the CLASSIC MAIL™ Voice Messaging System. When you can’t take calls, the CLASSIC MAIL system answers your phone and stores messages in your personal mailbox. You can check your messages whenever and from wherever you like. And, if you are temporarily out of your office, you can have the CLASSIC MAIL system notify you at a phone or pager number each time a new message arrives. This booklet contains instructions for using the CLASSIC MAIL system features. It includes the following chapters: Chapter 1, “Before You Begin,” discusses what you need to know to get started using the CLASSIC MAIL system. Preface Chapter 2, “Your Mailbox” discusses how to open and initialize your “voice mailbox. ” Chapter 3, “Your Messages” discusses how to listen to your messages. Chapter 4, “Off-Site Message Alert” discusses how to use the CLASSIC...