Assessments - 3, GPA: 4.7
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Check the LEDs on the control panel to determine if the printer is indicating a system error. Paper does not feed into the printer. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the printer. Print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. The maximum print speed of the printer is 16(A4) or 17(Letter) pages per minute. If using Windows 98/ Me, the Spooling Setting may be set incorrectly. From the Start menu, choose Settings and Printers. Right-click the your printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting. Half the page is blank. The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document. The page orientation setting may be incorrect. Change the page orientation in your application. The paper size and the paper size settings do not match. Ensure that the paper size in the print settings matches the paper in the tray. The paper keeps jamming. There is too much paper in the paper tray. Remove excess paper from the tray. If printing on special materials, use the manual feed mode. An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. There may be debris inside the machine. Open the front cover and remove the debris. 5.4 SOLVING PROBLEMS Problem Possible Cause Solution The printer prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your printer is selected. The software application is malfunctioning. Try printing a job from another application. Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. See page 4.3. If necessary, replace the toner cartridge. The file may have blank pages. Check the file to ensure it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. Internal error sheet prints. Memory shortage occurs. Simplify the page layout and remove unnecessary graphics from your job. 5 ATTENTION: If you have any printing problem after your printer prints about 50,000 pages, you must contact the customer service to replace the transfer roller. SOLVING PROBLEMS 5.5 Clearing Paper Jams Occasionally, paper can be jammed during a print job. Some of causes include: • The tray is overfilled. • The front cover has been opened during a print job. • Paper that does not meet paper specifications has been used. See “Paper Specifications” on page 6.3. • Paper that is outside of the supported size range has been used. See “Paper Specifications” on page 6.3. If a paper jam occurs, the On Line/Error LED on the control panel lights red. Find and remove the jammed paper. If it is invisible, look inside the printer. In the Paper Exit Area Note: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water as hot water will set the toner into the fabric. 1 If the paper jams as it exits to the output tray and a long portion of the paper is visible, pull the paper straight out. When you pull the jammed paper, if there is resistance and the paper does not move immediately, stop pulling. Continue with the next step. 5.6 SOLVING PROBLEMS SOLVING PROBLEMS 5.7 5 2 Open the top cover and the inner cover. Cautions: • When removing the jammed paper, be careful not to touch the heat roller (located underneath the inner cover). It is hot and could cause burns! • The top and inner cover themselves may also be hot due to the heat roller. Allow the printer to cool before opening the covers. 3 Loosen the paper if it is caught in the heat rollers. Then pull the paper gently out. 4 Close the inner cover and the top cover. Printing resumes automatically. Note: Failed pages will not reprint. Try printing the pages. In the Paper Feed Area 1 Remove any missfeed paper by pulling it out by the visible edge from the tray. Make sure that all of the paper is properly aligned in the tray. 2 Open and close the front or top cover to resume printing the document from failed pages. 5.8 SOLVING PROBLEMS SOLVING PROBLEMS 5.9 5 Around the Toner Cartridge 1 Open the front cover. 2 Pull the toner cartridge out and remove it from the printer. 3 Gently pull the paper toward you. 4 Check that there is no other paper in the...
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