Assessments - 2, GPA: 4
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Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls. 32 Service and Spare Parts In the event of your appliance requiring service, or if you wish to purchase spare parts, contact your local AEG Service Force Centre by telephoning: 08705 929 929 Your call will automatically be routed to the Service Centre covering your post code area. For the address of your local Service Force Centre and further information about Service Force, please visit the website at In-guarantee customers should ensure that the recommended checks under the heading “What to do if..” have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for in-guarantee service calls. Help us to help you Please determine your type of enquiry before writing or telephoning. When you contact us we need to know: 1. Your name, address, post code and telephone number 2. Clear and concise details of the fault. 3. Date of purchase 4. The model and serial number This information can be found on the rating plate. 33 Customer Care For general enquires concerning your AEG appliance or for further information on AEG products, please contact our Customer Care Department at the address below or visit our website at Customer Care Department AEG Domestic Appliances 55-77 High Street Slough, Berkshire SL1 1DZ Tel 08705 350350* *calls to this number may be recorded for training purposes For customer service in the Republic of Ireland please contact us at the address below: AEG Electrolux Group ( Irl ) Ltd Long Mile Road Dublin 12 Republic of Ireland Tel: + 353 (0) 4090 754 Email: service.eid@electrolux.ie GUARANTEE CONDITIONS Standard guarantee conditions We, AEG, undertake that if within 12 months of the date of the purchase this AEG appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our discretion repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that: · The appliance has been correctly installed and used only on the electricity or gas supply stated on the rating plate. · The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s operating and maintenance instructions. 34 · The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us. · All service work under this guarantee must be undertaken by a Service Force Centre. Any appliance or defective part replaced shall become the Company’s property. · This guarantee is in addition to your statutory and other legal rights. · Home visits are made between 8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a premium will be charged. Exclusions This guarantee does not cover: · Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic. · Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom. · Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements. · Products of AEG manufacture which are not marketed by AEG. European Guarantee If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications: · The guarantee starts from the date you first purchased your product. · The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products. · This guarantee relates to you and cannot be transferred to another user. · Your new home is within the European Community (EC) or European Free Trade Area. · The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household. · The product is installed taking into account regulations in your new country. Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local Service Organisation is aware of your move and able to look after you and your appliances. 35 France Senlis +33 (0)3 44 62 29 29 Germany Nurnberg +49 (0)800 234 7378 Italy Pordenone +39 (0)800 117511 Sweden Stockholm +46 (0)8 672 53 60 UK Slough +44 (0)1753 219899 36 37 38 39 ...
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Fans - FM 2500DD-A (413.43 kb)
Fans - FM 2500DD-A (413.43 kb)