Assessments - 2, GPA: 3
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Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing. b. Some LEDs may not be available depending on model or country (see "Control panel overview" on page 24). 4. Troubleshooting 100 Understanding display messages Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary. • This function is not supported for SCX-340x/SCX-340xW Series. You can resolve the error with the guideline from the computers’s Printing Status or Smart Panel program window (see "Using Samsung Printer Status" on page 277 or "Using Smart Panel" on page 279). • If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative. • When you call for service, provide the service representative with the contents of display message. • Some messages may not appear on the display depending on the options or models. • [error number] indicates the error number. Paper Jam-related messages Message Meaning Suggested solutions Document jam. Remove jam The loaded original document has jammed in the document feeder. Clear the jam (see "Clearing original document jams" on page 90). Jam or empty Door open&close • Paper has jammed in the paper feed area. • There is no paper in tray. • Clear the jam (see "In tray" on page 95). • Load paper in tray (see "Loading paper in the tray" on page 42). Paper Jam inside machine Paper has jammed in the inside machine. Clear the jam (see "Inside the machine" on page 96). 4. Troubleshooting 101 Understanding display messages Toner-related messages Message Meaning Suggested solutions Install Toner Cartridge A toner cartridge is not installed. Install a toner cartridge. Not Compatible Toner cartridge The toner cartridge you have installed is not for your machine. Install a Samsung-genuine toner cartridge, designed for your machine. Prepare new cartridge Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 75). 4. Troubleshooting 102 Understanding display messages Message Meaning Suggested solutions Replace new cartridge The indicated toner cartridge has almost reached its estimated cartridge life. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752 (see "Available supplies" on page 71). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing. • You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. • Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see "Replacing the toner cartridge" on page 77). Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. The indicated toner cartridge has reached its estimated cartridge life. The machine might stop printing. Replace the toner cartridge (see "Replacing the toner cartridge" on page 77). 4. Troubleshooting 103 Understanding display messages Tray-related messages Message Meaning Suggested solutions Jam or empty Door open&close • Paper has jammed in the paper feed area. • There is no paper in tray. • Clear the jam (see "In tray" on page 95). • Load paper in tray (see "Loading paper in the tray" on page 42). Network-related messages Message Meaning Suggested solutions Network Problem: IP Conflict The network IP address you have set is being used by someone else. Check the IP address and reset it if necessary (see "Printing a network configuration report" on page 141). Wireless Network Error Wireless module is not installed. Call for service. 4. Troubleshooting 104 Understanding display messages Misc. messages Message Meaning Suggested solutions Door Open Close it The cover is not securely latched. Close the cover until it locks into place. Door of scanner is open. The document feeder cover is not securely latched. Close the cover until it locks into place. Error [error number] Turn off then on The machine unit can...
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