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Table of Contents
INTRODUCTION ............................................................................................... 4
TROUBLESHOOTING ......................................................................................... 4
SOURCE OF INFORMATION ................................................................................................................................. 4
Log in NonStop ........................................................................................... 4
Trace in NonStop ........................................................................................ 5
Logs and traces in VTC server ...................................................................... 5
Logs in the workstation ............................................................................. 10
Manuals ................................................................................................... 10
SENDING CASE INFORMATION TO THE PRODUCT SUPPORT ..................................................................................... 10
Collecting data on the NonStop .................................................................. 11
Collecting data on the VTC ......................................................................... 11
COMMON AND SPECIAL CASES ......................................................................................................................... 15
Tape subsystem reset procedure ................................................................ 15
TCPIP connection errors from the NonStop .................................................. 17
Error 190 on a NonStop virtual tape drive .................................................... 18
$BBEXT EMS Extractor abend at startup ...................................................... 19
DSM/TC tape volume stuck INUSE or SELECTED state ................................... 20
$ZSVR or MEDIACOM hang ........................................................................ 20
Windows disk file “being used by another process” ....................................... 20
ABORT TASK reported by the VTC Emulator ................................................. 21
Error triggering a NonStop utility ................................................................ 21
Recovery of encryption related errors .......................................................... 23
Devices connected through SCSI Bridge don’t reconnect after VTC server
maintenance ............................................................................................ 24
WARNING from SQL [6008]: Statistics … ..................................................... 24
MESSAGES .................................................................................................... 26
Introduction ............................................................................................. 26
Message prefix ......................................................................................... 26
Technical interface to EMS messages .......................................................... 27
List of BackPak messages .......................................................................... 28
3
BackPak H4.00 Troubleshooting & Messages
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