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Table of Contents
INTRODUCTION ............................................................................................... 4
TROUBLESHOOTING ......................................................................................... 4
SOURCE OF INFORMATION ................................................................................................................................. 4
NonStop log ............................................................................................... 4
Trace in NonStop ........................................................................................ 5
Logs and traces in VTC server ...................................................................... 5
Logs in the workstation ............................................................................. 10
Manuals ................................................................................................... 11
SENDING CASE INFORMATION TO THE PRODUCT SUPPORT ..................................................................................... 11
Collecting data on the NonStop .................................................................. 11
Collecting data on the VTC ......................................................................... 13
COMMON AND SPECIAL CASES .......................................................................................................................... 18
Tape subsystem reset procedure ................................................................ 18
TCPIP connection errors from the NonStop .................................................. 20
Error 190 on a NonStop virtual tape drive .................................................... 21
$BBEXT EMS Extractor abend at startup ...................................................... 22
DSM/TC tape volume stuck INUSE or SELECTED state ................................... 23
$ZSVR or MEDIACOM hang ........................................................................ 23
Windows disk file “being used by another process” ....................................... 23
ABORT TASK reported by the VTC Emulator ................................................. 24
Error triggering a NonStop utility ................................................................ 24
Recovery of encryption related errors .......................................................... 26
Devices connected through SCSI Bridge don’t reconnect after VTC server
maintenance ............................................................................................ 27
WARNING from SQL [6008]: Statistics … ..................................................... 27
Shares and files access .............................................................................. 28
MESSAGES .................................................................................................... 49
Introduction ............................................................................................. 49
Message prefix ......................................................................................... 49
Technical interface to EMS messages .......................................................... 50
List of BackPak messages .......................................................................... 51
3 BackBox H4.02 BackBox TroubleShooting
and Messages Manual
...